SHOPPING GUIDE

Shopping Guide for International Orders

Shipping, duties, payment and returns for orders shipped outside Japan. (For domestic orders, please see the Japanese page.)

If you have any questions, please reach us through the contact form.

DELIVERY

Shipping & delivery

Shipping fees & destinations

Shipping is calculated at checkout based on the destination country and the weight of your order.

Carrier: Japan Post EMS (international express with tracking). Orders to the United States are shipped by Yamato Transport international express.

We ship from Tokyo, Japan to: United States, Canada, United Kingdom, Ireland, France, Germany, Austria, Switzerland, Belgium, Netherlands, Denmark, Norway, Sweden, Finland, Spain, Portugal, Italy, Czech Republic, Poland, Australia, New Zealand, South Korea, Hong Kong, Singapore, Malaysia, United Arab Emirates and Israel. Countries not listed cannot be selected at checkout.

Dispatch

Our items are printed to order, one by one, after you place your order.

Please check the estimated shipping date shown on the product page and in your cart. Orders placed by noon (Japan time) ship in 3 business days at the earliest. We do not ship on weekends or Japanese public holidays.

Pre-order items ship from the date stated on the product page.

Delivery time & tracking

International delivery usually takes about 1 to 2 weeks after dispatch, depending on the destination and customs clearance. Customs inspection can add several days, especially for the United States.

A tracking number is included in the shipping confirmation email. You can follow your parcel on the Japan Post or Yamato tracking page and, once it has left Japan, on your local postal service's website.

Import duties & taxes

Prices and shipping fees do not include import duties, VAT/GST or customs handling fees of the destination country.

These charges are set by your country's customs and are paid by the recipient on delivery (for the United States, Yamato collects them at delivery). We cannot estimate or prepay them, and they cannot be refunded by us.

Your address & services not available

Please enter your name and address in Latin letters, exactly as your local carrier expects them, and include a telephone number (customs may require it).

  • Delivery date and time selection is not available for international orders.
  • Pickup at a courier office or post office is not available.
  • Cash on delivery is not available.

[Important] Please make sure the recipient named on the order can receive the parcel and show ID if the carrier asks for it.

PACKAGING

About your package

Packaging, sender & customs declaration

Your order is shipped in an opaque, tear-resistant mailer so that the contents are not visible from the outside.

The sender is shown as "Mactino Co., Ltd." A customs declaration is attached to every international parcel, as required by law: it states the contents as clothing (T-shirt), the quantity and the value. The declared contents cannot be changed.

PAYMENT

Payment methods

Available for international orders
  • Credit / debit card (Visa, Mastercard, American Express, JCB)
  • Shop Pay
  • Apple Pay / Google Pay
Currency & domestic-only methods

All prices are in Japanese yen (JPY). Your card is charged in JPY and converted by your card issuer at its own exchange rate. Foreign transaction fees, if any, are set by your card issuer.

Convenience store payment, bank transfer, PayPay, Rakuten Pay, d払い, au PAY, Merpay and Paidy are available for orders within Japan only.

ORDERS

About your order

Ordering, sizing & confirmation email

International orders are accepted through this online store only (no telephone or email orders).

Our T-shirts use Japanese sizing, which runs smaller than US and European sizing. Please check the size chart in centimeters on each product page before ordering.

If you do not receive an order confirmation email, the address may have been entered incorrectly or the message may be in your spam folder. Please contact us through the contact form and we will check the status of your order.

RETURNS & EXCHANGES

Returns & exchanges

Defective or incorrect items

Please contact us within 14 days of delivery with your order number and a photo of the item. We will send a replacement or issue a refund. If a return is needed, the return shipping is covered by us.

Cancellation or changes before dispatch

Please send us your order number, name and request through the contact form as soon as possible. Once an order has been dispatched it can no longer be cancelled.

Returns or exchanges after dispatch

Because every item is printed to order, we do not accept returns or exchanges after dispatch for reasons such as size, color or change of mind.

Unclaimed, refused or undeliverable parcels

If a parcel is returned to us because it was not collected, was refused, the address was incomplete or the import charges were not paid, the round-trip shipping costs and handling fees are deducted from the refund. Import duties and taxes paid to customs cannot be refunded by us.

CARE INSTRUCTIONS

Caring for your T-shirt

Washing

To keep the print looking its best for a long time, we recommend the following care:

  • Turn the T-shirt inside out and wash it in a laundry net.
  • Do not use bleach.
  • Wash dark colors separately from light-colored items.
  • Avoid tumble drying. Dry in a well-ventilated, shaded place.
Ironing & dry cleaning
  • Do not iron directly on the printed area. Iron from the reverse side with a pressing cloth.
  • Do not dry clean.